Refund Policy — Workcyte

This Refund Policy explains when and how you can request a refund for purchases made from Pragraph Digital Resources ("Pragraph," "we," "us," or "our") through www.workcyte.com. It forms part of, and should be read together with, our Terms of Service. Because our products are digital and access is granted promptly after purchase, refund eligibility depends on the type of product and how much of it has been accessed.

1. Scope

This policy applies to all paid digital products and services purchased directly through our website or official channels — including video and app courses, AI workspace accounts, training workshops, one-on-one coaching, e-guides, certifications, and AI micro-apps. Purchases made through a third-party platform or marketplace are governed by that platform's own refund rules.

2. Refund Eligibility by Product Type

App & Video Courses: Refund requests may be approved within 7 days of purchase if less than 20% of the course content has been accessed.
AI Workspace Accounts (subscriptions): You may cancel at any time to stop future renewals. The current billing period is non-refundable once the tools have been used; an unused subscription that was never activated may be refunded within 7 days of purchase.
Workshops & 1-1 Coaching: A full refund or a free reschedule is available if you cancel at least 48 hours before the scheduled session. Cancellations within 48 hours, and no-shows, are non-refundable.
e-Guides & downloadable resources: Non-refundable once the file has been downloaded or opened.
Certifications & AI Micro Apps: Non-refundable once the credential, license key, or app access has been issued.

3. Non-Refundable Situations

Refunds are generally not available where:

You have changed your mind after substantially accessing or using the product;
The service has already been fully rendered or completed;
The item was bought on clearance, marked “final sale,” or under a non-refundable promotion;
The amount relates to third-party transaction, bank, or currency-conversion fees.

4. Faulty or Misdescribed Products

If a product is materially not as described, or you cannot access what you paid for and we are unable to resolve it, you are entitled to a repair (a re-grant of access), a replacement, or a full refund. For access and delivery issues, please also see our Shipping & Returns Policy.

5. How to Request a Refund

Email adam@workcyte.com (or message us on WhatsApp) within the eligible window above, and include:

Your full name and the email address used at purchase;
The order or receipt reference;
The product name and purchase date;
The reason for your request (with screenshots if you are reporting an access issue).

6. Review & Processing Time

We aim to acknowledge every request within 2 business days and to reach a decision within 5 business days. Approved refunds are issued to your original payment method. Please note your bank or payment gateway may take a further 7–14 business days to post the funds to your account.

7. Duplicate or Accidental Charges

If you were charged more than once for the same order, or charged in error, we will refund the duplicate or erroneous amount in full once verified. Please notify us as soon as you notice the charge.

8. Chargebacks

We resolve most issues quickly, so please contact us before initiating a chargeback with your bank. Filing a chargeback without first contacting us may result in your account access being suspended while the dispute is investigated.

9. Your Statutory Rights

Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act 1999 (Malaysia) or other applicable law.

10. Contact Us

Questions about a refund? Reach our team at adam@workcyte.com or visit our Contact page for all of our support channels.

Pragraph Digital Resources
SSM Registration No: 202403143842 (SA0614953-A)
Malaysia